NexAim Football 2026/27 Public Policy Pack

Effective 4 September 2026

​

NexAim Football Limited. Company No. 15950694 | Registered in England and Wales

Registered office: 203 West Street, Fareham, Hampshire, England, PO16 0EN

 

Contents

• Terms & Conditions

• Membership, Payments, Cancellations & Refunds Policy

• Parent, Carer & Spectator Code of Conduct

• Safeguarding & Child Protection Policy

• Anti-Bullying & Child-on-Child Harm Policy

• Equality, Inclusion & Reasonable Adjustments Policy

• Photography, Video & Media Policy

• Complaints Policy

• Privacy Notice

• Cookie Policy

 

 

NexAim Football Terms & Conditions

1. About NexAim Football

1.1 NexAim Football Ltd (“NexAim”, “we”, “us” or “our”) is a private limited company registered in England and Wales under company number 15950694.

1.2 NexAim provides structured youth football development through a range of age- and stage-appropriate programmes and services. These include foundation, development and competitive pathways, school-based provision, holiday programmes, individual and small-group coaching, and other football development activities. Each programme is delivered through NexAim’s coaching framework but may have different eligibility, format, selection, timetable and payment arrangements.

1.3 NexAim is a youth football coaching organisation. Participation in NexAim does not constitute registration with a professional football academy and does not guarantee a professional club trial, academy placement, scholarship, contract or other football progression.

1.4 Where a NexAim squad participates in an affiliated competition, league, tournament or event, the applicable rules of that competition, governing body, venue or organiser will also apply.

2. Scope

2.1 These Terms apply to services purchased directly from NexAim by a parent, guardian or other consumer.

2.2 They may include Shared Foundation, Development and multi-session memberships; Competitive Squad programmes; holiday camps; individual or small-group coaching; trials; fixtures, tournaments and events; parent-funded NexAim programmes delivered at school sites; and other activities booked directly through NexAim.

2.3 Where a school, charity, local authority or other organisation purchases NexAim’s services directly, the commercial relationship is governed by the applicable service agreement, purchase order or contract rather than these consumer Terms.

2.4 NexAim’s safeguarding, conduct, health and safety and child-welfare standards continue to apply to NexAim delivery in school and partner-funded settings, alongside applicable site, school or partner requirements.

3. Parental authority and information

3.1 The person registering a child confirms that they are the child’s parent, legal guardian or otherwise authorised to make the booking and provide the information required for participation.

3.2 Parents and guardians must provide accurate and current information including the child’s identity and age, emergency contacts, relevant medical conditions, allergies, medication, additional needs, authorised collection arrangements and any other information reasonably necessary to support safe participation.

3.3 NexAim must be informed promptly if relevant information changes.

4. Registration, places and acceptance

4.1 An enquiry, trial booking or application does not itself reserve or guarantee an ongoing programme place. Places are subject to programme capacity, age or stage suitability and any applicable programme criteria.

4.2 For non-selective programmes such as Shared Foundation and Development, a player may be offered an available place following a trial or enquiry. The place is secured only when NexAim confirms enrolment and the required registration and payment arrangements have been completed.

4.3 Competitive Squad and other selective programme trials are assessments. Attendance at a trial does not guarantee an offer of a place. Decisions may take account of readiness, development needs, attitude, safety, programme capacity and reasonable sporting judgement.

4.4 NexAim may operate waiting lists or temporarily close registrations where a programme has reached safe or operational capacity.

5. Trials

5.1 Free or paid trials are subject to availability and may be rescheduled or withdrawn where reasonably necessary.

5.2 For non-selective programmes, a place offered after a trial is only secured once the required enrolment steps have been completed. For selective programmes, the trial forms part of the assessment process and no place is guaranteed until NexAim confirms selection.

6. Programme placement and progression

6.1 NexAim may group players according to age, stage of development, confidence, safety, learning needs and the level of challenge considered appropriate.

6.2 Groups, session allocations and pathways may change where the coaching team reasonably considers a different arrangement more appropriate.

6.3 Movement between Foundation, Development, Development+, Competitive or other pathways is not automatic and may depend on readiness, capacity and programme criteria.

7. Competitive Squad

7.1 Competitive Squad places are selective and may be reviewed over time.

7.2 Membership does not guarantee selection for every match, a starting position, equal playing time in every fixture, participation in every tournament, or external academy or scouting opportunities.

7.3 Selection and playing-time decisions may take account of competition rules, safety, attendance, availability, conduct, development needs, tactical considerations and reasonable coaching judgement.

7.4 Any league, competition, tournament, match, referee, kit or registration charges that are additional to the normal membership fee will be made clear before the relevant charge becomes payable.

8. Fees and subscriptions

8.1 Fees are governed by the NexAim Membership, Payments, Cancellations & Refunds Policy and the fee information provided before enrolment.

8.2 Recurring memberships are not pay-as-you-go arrangements.

8.3 Monthly charges secure continuing membership and access to the applicable programme during its published training calendar.

8.4 Regular membership fees may be annualised across the relevant membership period. This means that the number of scheduled sessions may differ from month to month, including during planned school-holiday breaks.

8.5 NexAim will not retrospectively impose charges that were not disclosed or otherwise agreed.

9. Cancellation rights when booking

9.1 Some NexAim services are leisure activities supplied for a specific date or period and may not carry the standard statutory 14-day distance-contract cancellation right. Examples may include specified camps, events, tournaments or individual sessions.

9.2 Where a statutory cancellation right applies to a service or recurring membership, NexAim will respect that right and provide the required information before the contract is concluded.

9.3 Where a parent expressly requests that a service begins during an applicable cancellation period and later cancels within that period, NexAim may charge the proportion of the service already supplied where permitted by law.

9.4 Nothing in these Terms removes or limits statutory consumer rights.

10. Attendance and participant absence

10.1 Parents should notify NexAim where a player will be absent.

10.2 A membership place remains reserved despite occasional absence.

10.3 Absences caused by holidays, other football commitments, short-term illness or personal circumstances do not normally generate automatic refunds, credits or replacement sessions.

10.4 Longer-term injury or medical circumstances are handled under the Membership, Payments, Cancellations & Refunds Policy.

11. NexAim cancellations

11.1 Where NexAim cancels scheduled provision, we may provide a replacement session, an equivalent alternative, a proportionate credit or an appropriate refund.

11.2 Where a cancelled session cannot reasonably be replaced or an equivalent alternative provided, any credit or refund will be limited to the reasonable value attributable to the affected provision and will not exceed the amount paid for the service that was not supplied.

11.3 NexAim will not require a family to pay for provision that NexAim permanently fails to supply without an appropriate remedy.

12. Venue, timetable, coach and operational changes

12.1 Football provision can be affected by venue availability, venue instructions, weather, safety issues, competition changes and circumstances outside NexAim’s reasonable control.

12.2 NexAim may make reasonable changes to session times, venues, coaches, group arrangements or delivery format where necessary.

12.3 Reasonable advance notice will be provided wherever practicable.

12.4 Where a change materially alters the contracted service and no reasonable equivalent can be provided, the family may be entitled to end the affected service and receive an appropriate adjustment for unused provision.

13. Conduct

13.1 Players, parents, carers and spectators must comply with the applicable NexAim codes of conduct, safeguarding requirements, venue rules and competition rules.

13.2 NexAim may take proportionate action in response to conduct that undermines safety, welfare, inclusion, the learning environment or the reasonable operation of a programme.

14. Serious parent, carer or spectator behaviour

14.1 NexAim may require an adult to leave a venue, event or communication channel immediately where reasonably necessary to protect children, staff or others.

14.2 Serious behaviour may include threats, violence, discriminatory abuse, harassment, intimidation, persistent abusive communications, aggressive entry onto a playing area, threats towards children or adults, or conduct creating a safeguarding or safety risk.

14.3 Matters may be referred to the venue, school, league, County FA, The FA, police, local authority or another relevant body where appropriate.

14.4 NexAim will normally seek to distinguish an adult’s misconduct from the child’s own conduct. However, a child’s participation may be restricted, suspended or ended where safe continuation is genuinely not possible.

15. Safeguarding

15.1 The welfare and safety of children take priority over sporting, commercial and reputational considerations.

15.2 NexAim operates a Safeguarding & Child Protection Policy and supporting internal procedures that apply to staff, contractors, volunteers and all NexAim activity involving children.

15.3 Safeguarding information may be shared with relevant agencies without parental consent where lawful and necessary to protect a child.

16. Digital communication

16.1 NexAim operates safeguarding standards for communication between staff and children. Staff must not intentionally establish private one-to-one digital relationships with children through personal social media or personal messaging accounts.

16.2 Parents and children must use the communication channels designated by NexAim for programme-related communication.

17. Photography and filming

17.1 Use of identifiable images or video for marketing or promotional purposes is governed by the NexAim Photography, Video & Media Policy and the applicable parent or carer permission.

17.2 Marketing consent is separate from acceptance of membership Terms.

17.3 Refusing marketing photography or filming consent will not disadvantage a child’s participation.

18. Health, injury and football risk

18.1 Football involves ordinary physical risks including falls, collisions and sporting injuries.

18.2 NexAim will take reasonable steps to deliver services safely and with reasonable care and skill.

18.3 Parents must provide relevant medical information and must not knowingly send a child to participate where doing so would create an unreasonable health or safety risk.

18.4 NexAim may stop or modify a child’s participation where staff reasonably believe continued participation would be unsafe.

18.5 Nothing in these Terms excludes or restricts liability that cannot lawfully be excluded, including liability for death or personal injury caused by negligence.

19. Personal belongings

19.1 Participants remain responsible for personal belongings brought to NexAim activity.

19.2 NexAim is not responsible for loss or damage except where caused by NexAim’s negligence or where liability cannot lawfully be excluded.

20. Equality, inclusion and additional needs

20.1 NexAim is committed to fair access and will consider reasonable adjustments for disabled participants and participants with additional needs.

20.2 Not every programme will necessarily be suitable for every child. Programme suitability may take account of the child’s individual needs, the nature and objectives of the programme, available staffing, facilities, safety and whether reasonable adjustments can enable meaningful and safe participation.

20.3 Where NexAim reasonably concludes that a particular programme cannot safely or appropriately meet a child’s needs despite considering reasonable adjustments, NexAim may decline or discontinue that particular placement. Where practicable, NexAim will discuss an appropriate alternative or future pathway.

21. Complaints

21.1 Complaints should be raised under the NexAim Complaints Policy.

21.2 Safeguarding concerns and allegations may be handled outside the ordinary complaints process where referral to statutory or football safeguarding authorities is appropriate.

22. Changes to Terms or membership arrangements

22.1 NexAim may update these Terms for legitimate operational, legal, regulatory or safeguarding reasons.

22.2 Material changes affecting price, cancellation rights or the core service will be communicated in advance.

22.3 NexAim will not rely on these Terms to make arbitrary or retrospective changes that unfairly disadvantage a consumer.

23. Suspension and termination by NexAim

23.1 NexAim may suspend or terminate a membership where reasonably necessary because of persistent non-payment, serious or repeated misconduct, safeguarding or safety risk, material breach of these Terms, inability to safely provide the programme despite consideration of reasonable adjustments, or circumstances making continued delivery impossible.

23.2 Except where immediate action is necessary for safety or safeguarding, NexAim will normally provide proportionate warning or an opportunity to respond before final termination.

23.3 Suspension or termination does not cancel sums that became properly due before the effective end date.

23.4 Any refund or account adjustment will take account of services already supplied, unused prepaid provision and any sums that may lawfully be retained.

24. Statutory rights and governing law

24.1 Nothing in these Terms limits rights provided by applicable consumer or other law.

24.2 These Terms are governed by the laws of England and Wales. Consumers retain any mandatory rights regarding where proceedings may be brought.

 

 

Membership, Payments, Cancellations & Refunds Policy

Effective 4 September 2026 | Applies to recurring parent-paid memberships unless a programme-specific booking states otherwise.

1. Purpose

1.1 This policy explains how recurring NexAim memberships, joining-month charges, Direct Debit collections, cancellations, arrears, refunds and account changes are handled.

1.2 Programme prices are shown in the current Fee Schedule rather than hard-coded into this policy so that future price changes can be communicated without rewriting the underlying payment rules.

2. Monthly membership

2.1 Regular weekly programmes operate on recurring membership rather than pay-per-session billing unless expressly stated otherwise.

2.2 The applicable monthly membership fee is confirmed before enrolment.

2.3 Membership secures the player’s place and access to the relevant programme during the published programme calendar.

3. Collection date and payment method

3.1 Recurring payments are normally collected by Direct Debit through NexAim’s nominated payment provider on the designated monthly collection date communicated at enrolment.

3.2 Where banking processing, weekends or bank holidays affect collection, the actual debit or settlement date may move to an available banking day.

3.3 Parents must keep their payment mandate and contact details current.

4. Annualised membership

4.1 Monthly membership is an instalment for the overall programme and is not a promise of exactly four individual sessions in every calendar month.

4.2 The number of scheduled sessions may vary because of the calendar, school holidays, planned programme breaks, venue availability and programme structure.

4.3 Planned breaks are reflected in the membership structure and do not automatically reduce the monthly fee unless NexAim states otherwise.

5. Joining part-way through a month

5.1 A new member joining after the start of a billing month will normally pay a joining-month pro-rata fee before moving onto the standard recurring monthly fee.

5.2 The joining-month calculation is based on programme weeks remaining in the month, not on raw individual session count.

5.3 Unless a programme-specific arrangement states otherwise, the calculation is: one programme week remaining = 25% of the monthly fee; two weeks = 50%; three weeks = 75%; four or more weeks = the full monthly fee.

5.4 For a twice-weekly membership, one programme week means access to both scheduled weekly sessions in that programme week.

5.5 NexAim may round a calculated amount to the nearest penny.

6. Adding siblings or upgrading membership

6.1 Where an existing member changes to a higher-priced membership part-way through a month, the joining-month adjustment will normally be based on the difference between the old and new monthly fees for the remaining programme weeks.

6.2 This applies, for example, where a second sibling is added to a sibling membership or where a player moves from one weekly session to two weekly sessions.

6.3 The new full monthly fee applies from the next normal billing cycle unless otherwise agreed.

7. Registration and joining fees

7.1 A one-off registration, joining or kit fee may apply and will be disclosed before enrolment.

7.2 The fee covers onboarding, administration and specified kit or materials where stated.

7.3 Where NexAim has already incurred irreversible registration, administration or personalised or ordered kit costs, a refund may be reduced by the reasonable unrecoverable cost actually incurred. Statutory cancellation and consumer rights remain unaffected.

8. Cancelling a recurring membership

8.1 A recurring membership may be cancelled by giving NexAim a minimum of 28 days’ written notice.

8.2 No special cancellation form is required. An email clearly stating the intention to cancel is sufficient. NexAim will acknowledge the cancellation as soon as reasonably practicable.

8.3 The player remains entitled to participate during the paid notice period unless their participation is separately suspended for safety, safeguarding, conduct or another lawful reason.

8.4 Where a final payment would materially cover a service period beyond the effective membership end date, NexAim will make an appropriate adjustment or refund for unused provision where required.

8.5 Cancelling a Direct Debit mandate alone does not automatically constitute notice to cancel membership. However, where NexAim clearly receives an unambiguous cancellation request, NexAim will not deliberately continue accruing charges merely because a particular form was not used.

9. Rejoining after cancellation

9.1 A cancelled membership releases the player’s reserved place when the cancellation becomes effective.

9.2 A later request to return is treated as a new enrolment and is subject to current capacity, current programme fees, current registration requirements and any applicable registration or re-enrolment fee disclosed at that time.

9.3 A previous group, session time, price or place is not guaranteed.

9.4 Any undisputed sum that became properly due under a previous membership, including sums due during an applicable notice period, must normally be settled before re-enrolment is accepted unless NexAim has agreed a written payment arrangement.

9.5 Cancellation is not a temporary membership pause. A family that later wishes to return must follow the re-enrolment process. NexAim may decline re-enrolment or require an agreed payment arrangement where a previous account shows repeated unresolved missed or substantially late payments, provided any decision is reasonable and lawful.

10. Failed, overdue or missed payments

10.1 Where a payment fails or remains overdue, NexAim will notify the account holder and provide a reasonable opportunity to resolve the account.

10.2 Unless another arrangement has been agreed, if the amount remains unresolved 7 calendar days after NexAim notifies the account holder, NexAim may temporarily suspend the player’s participation.

10.3 Where the amount remains unresolved 14 calendar days after notification, NexAim may withdraw the player’s place and terminate the membership.

10.4 Suspension, cancellation or termination does not extinguish fees that became properly due before the effective end date.

10.5 NexAim may take reasonable and lawful steps to recover outstanding sums.

10.6 Where an account has a repeated history of failed or substantially late payments, NexAim may require arrears to be cleared or an alternative payment arrangement to be agreed before continued or future membership.

10.7 NexAim does not apply a compounding weekly late-payment penalty under this policy.

11. Participant absence

11.1 Normal participant absence does not create an automatic refund or credit because the player’s place, staffing and programme capacity remain reserved.

11.2 This includes ordinary holidays, other football commitments and short-term illness.

12. Long-term injury or medical circumstances

12.1 Where a player is expected to be unable to participate for four or more consecutive programme weeks because of a significant injury or medical circumstance, the parent may request a membership review.

12.2 NexAim may agree a temporary pause, credit or other reasonable arrangement having regard to the expected absence, programme capacity and individual circumstances.

12.3 Reasonable supporting information may be requested.

12.4 Arrangements are not normally backdated to a period before NexAim was notified.

12.5 A prolonged pause may mean the exact group or session place cannot be guaranteed unless expressly agreed.

13. NexAim cancellation or failure to provide

13.1 Where NexAim cancels scheduled provision, it may reschedule the activity, offer an equivalent alternative, provide a proportionate credit or provide an appropriate refund.

13.2 Any refund or credit is limited to the reasonable value of the provision that was not supplied.

13.3 This does not affect statutory consumer rights.

14. Price changes

14.1 NexAim will give existing recurring members at least 30 days’ notice of an increase to their recurring membership price.

14.2 A member may give notice to cancel before the increased price becomes applicable, subject to any mandatory consumer rights.

14.3 A new price does not apply retrospectively.

15. Payment disputes and exceptional circumstances

15.1 Parents should contact NexAim promptly if they believe a payment is incorrect or if genuine exceptional circumstances affect their ability to resolve an account.

15.2 NexAim may agree a reasonable payment arrangement on a case-by-case basis. Any such arrangement must be confirmed by NexAim and does not automatically change the standard policy for other accounts.

 

 

Parent, Carer & Spectator Code of Conduct

Effective 4 September 2026 | Applies across NexAim programmes, fixtures, tournaments, camps, school-based delivery and NexAim-controlled events where relevant.

1. Our standard

Adults have a major influence on children’s football experience. Every parent, carer and spectator is expected to help NexAim maintain a safe, positive and high-standard environment.

2. Parents, carers and spectators must

• treat every child with dignity and respect;

• encourage effort, learning, enjoyment and positive behaviour;

• respect reasonable coaching decisions and programme boundaries;

• allow coaches to coach without repeated competing instruction from the sideline;

• respect referees, opposition players, opposition staff, venues, partner staff and other families;

• follow venue and competition rules;

• raise concerns through appropriate adult channels rather than confrontation;

• report safeguarding concerns promptly;

• keep relevant emergency, medical and collection information current;

• arrive and collect children in accordance with programme arrangements;

• comply with any photography, filming or media restrictions that apply to the activity and with the relevant consent arrangements; and

• model behaviour that children can reasonably be expected to follow.

3. Adults must not

• threaten, intimidate or physically confront any person;

• use racist, sexist, homophobic, ableist or otherwise discriminatory abuse;

• verbally abuse coaches, officials, parents, spectators or children;

• ridicule, shame or humiliate a child for mistakes or performance;

• enter the playing or coaching area aggressively or without permission;

• encourage retaliation, violence or confrontation;

• deliberately undermine staff in front of children;

• repeatedly interfere with a session or match;

• publish abusive, threatening or harassing material concerning children, staff or other families;

• encourage children to establish private personal communication with coaches; or

• engage in conduct creating a safeguarding, welfare or safety risk.

4. Touchline behaviour

4.1 Competitive football can be emotional. This does not lower NexAim’s standards.

4.2 Parents should support rather than provide competing tactical instructions.

4.3 Officials’ decisions must not be aggressively challenged from the touchline.

4.4 No parent or spectator may enter the playing area unless invited by an official or staff member, or where there is a genuine emergency.

5. Social media and communication

5.1 Adults must not use social media, messaging services or other channels to target, intimidate, threaten or harass children, NexAim staff, officials, opposition participants or other families.

5.2 Safeguarding concerns should be reported through the safeguarding route. General complaints should be raised under the Complaints Policy rather than debated publicly online.

6. Conduct review and sanctions

6.1 Reported serious or repeated breaches may be considered under NexAim’s Conduct Review Procedure.

6.2 A review may include gathering relevant accounts and evidence, allowing the person concerned a reasonable opportunity to respond, considering the circumstances collectively and issuing a written outcome.

6.3 Possible outcomes include no further action, guidance, an informal or formal warning, a behavioural agreement, temporary restrictions, removal from a particular event, suspension from NexAim-controlled venues or communications, a permanent spectator restriction, referral to an external body, or in exceptional circumstances termination or suspension of the associated child’s participation where safe continuation is genuinely impossible.

6.4 Where immediate action is necessary to protect children or others, NexAim may impose an interim restriction while the matter is reviewed.

6.5 NexAim is not required to progress through sanctions sequentially where the seriousness of the conduct justifies a higher-level response.

6.6 Safeguarding allegations are dealt with under safeguarding procedures and may be referred externally before any ordinary conduct review.

7. Protecting the child

7.1 NexAim will, where reasonably possible, distinguish the conduct of an adult from the conduct and welfare of the child.

7.2 A parent’s misconduct is not automatically treated as misconduct by the player.

7.3 Where an adult restriction is imposed, NexAim may consider alternative safe arrangements that allow the child to continue, where practicable.

 

 

Safeguarding & Child Protection Policy

Effective 4 September 2026

1. Statement

1.1 NexAim Football Ltd is committed to safeguarding and promoting the welfare of every child who comes into contact with the organisation.

1.2 For safeguarding purposes, a child is any person under the age of 18.

1.3 The child’s welfare is paramount. Safeguarding considerations take priority over sporting performance, commercial considerations, reputation and competition results.

1.4 NexAim aims to create environments in which children are safe, listened to, respected and able to enjoy and develop through football.

2. Scope

2.1 This policy applies to directors, employees, self-employed coaches and contractors, assistants, volunteers, interns, photographers and media personnel, partner personnel acting on NexAim’s behalf, children, parents, carers, spectators and relevant third parties.

2.2 It applies to all NexAim activity involving children, including weekly programmes, Competitive Squad activity, camps, individual and small-group coaching, school delivery, fixtures, tournaments, trips, events and digital communication.

3. Safeguarding leadership

3.1 Designated Safeguarding Lead (DSL): Naim Mejdoubi.

3.2 Deputy Designated Safeguarding Lead: Jamie Kiernan.

3.3 Safeguarding contact email: safeguarding@nexaimfootball.co.uk.

3.4 A concern involving the DSL may be raised with the Deputy DSL or directly with the appropriate external safeguarding authority.

4. Our safeguarding commitments

• maintain a child-centred safeguarding culture;

• listen to and act on children’s concerns;

• use safer recruitment and appropriate checking processes;

• maintain role-appropriate safeguarding and first-aid competence;

• maintain appropriate supervision and risk controls;

• manage digital communication and professional boundaries safely;

• record and respond to safeguarding and low-level concerns;

• challenge bullying, discrimination and harmful behaviour;

• cooperate with statutory agencies and football safeguarding bodies where appropriate; and

• review safeguarding practice regularly and after significant incidents.

5. Reporting a safeguarding concern

5.1 A child, parent, member of staff or other person does not need proof before raising a safeguarding concern.

5.2 Concerns should be reported promptly to the DSL or Deputy DSL using safeguarding@nexaimfootball.co.uk.

5.3 If a child is at immediate risk of serious harm, call 999 or contact the police or emergency services immediately. A referral must not be delayed simply because a NexAim safeguarding lead cannot be reached.

5.4 NexAim may share safeguarding information with police, Children’s Social Care, the Local Authority Designated Officer, The FA, County FA or other appropriate agencies where lawful and necessary to protect a child.

6. Concerns or allegations about adults working with children

6.1 Any concern that a person working with children may have harmed a child, committed an offence against a child, behaved in a way indicating a risk of harm, or behaved in a way raising concerns about suitability to work with children must be referred promptly through the safeguarding process.

6.2 Where the relevant threshold may be met, NexAim will seek advice from or refer to the appropriate Local Authority Designated Officer and other agencies as required.

6.3 NexAim will not conduct an internal investigation in a way that could prejudice a statutory or police enquiry. Immediate protective and employment or engagement measures may still be taken where necessary.

7. Low-level and professional-boundary concerns

7.1 Concerns that do not immediately appear to meet the threshold for an allegation may still be recorded and reviewed because patterns of behaviour can be significant.

7.2 Examples may include unnecessary private contact with a child, inappropriate messaging or language, boundary-blurring behaviour, unjustified repeated physical contact, inappropriate isolation of a child, inappropriate photography, unusually exclusive or preferential relationships without legitimate coaching or welfare justification, or other behaviour inconsistent with NexAim’s staff standards.

8. Safer recruitment, checks and training

8.1 NexAim uses safer recruitment processes appropriate to the role, which may include identity and right-to-work checks, employment or experience history, references, qualification checks, DBS eligibility assessment, appropriate Enhanced DBS and Children’s Barred List checks where eligible or required, safeguarding training, induction and ongoing review.

8.2 From 1 September 2026, NexAim assesses relevant roles in light of the removal of the supervision exemption from the definition of regulated activity with children.

8.3 Regular adults who teach, train, instruct, care for or supervise children will be subject to the level of safeguarding checking appropriate and legally available for their role.

9. Supervision and coaching ratios

9.1 NexAim maintains supervision appropriate to the age and number of children, activity, venue, assessed risk, additional needs and foreseeable emergencies.

9.2 A session will not operate where safe supervision cannot be maintained.

9.3 Under-18 young leaders or coaches are not treated as adult safeguarding cover.

9.4 Where advertised, NexAim may operate programme-specific small-group coaching targets. For Development provision, the operating target may be approximately one coach to every five players to support individual attention. Temporary variations may arise because of attendance, staffing, session format or exceptional circumstances and do not replace the overriding safeguarding requirement for safe supervision.

10. One-to-one and small-group coaching

10.1 One-to-one coaching must take place in an open and observable environment.

10.2 Parents or carers will be given the coach, venue and session-time information and may remain nearby or observe where reasonably practicable.

10.3 Coaches must avoid unnecessarily isolated or private spaces with a child.

11. Digital communication and social media

11.1 Staff and coaches must not intentionally establish private one-to-one digital relationships with NexAim children through personal social media or personal messaging accounts.

11.2 Programme communication involving children should normally be directed through parents or carers or approved organisational channels.

11.3 Unexpected or concerning contact from a child to a staff member must be handled under NexAim’s internal safeguarding procedure.

12. Physical contact

12.1 Football coaching generally requires limited physical contact. Where contact is necessary, it must be appropriate, proportionate, transparent and connected to a legitimate coaching, safety, welfare or first-aid purpose.

12.2 Appropriate circumstances may include demonstrating a safe technique, preventing injury, first aid, meeting an agreed support need, guiding a child for safety, appropriately comforting a distressed child, or brief normal sporting celebration.

12.3 Physical punishment, sexualised contact, unnecessary restraint, rough handling, forced affection and humiliating physical practices are prohibited.

13. Toilets, changing and personal care

13.1 Where a parent or carer is present, they should normally assist their own child with toileting.

13.2 Where the parent is not present and the child can use the toilet independently, an appropriate staff member may escort the child to the toilet area and wait outside while maintaining safe supervision arrangements.

13.3 Staff should not normally enter a toilet cubicle with a child or provide intimate personal care.

13.4 Any known personal-care need must be discussed in advance and, where appropriate, supported by an agreed individual arrangement and risk assessment. Immediate action may be taken where necessary to protect a child’s safety or dignity.

14. Transport, collection and missing children

14.1 Staff should not routinely transport a single child alone in a private vehicle. Planned transport or trips must follow approved arrangements.

14.2 Children may only leave according to the collection arrangements applicable to the programme.

14.3 Where a parent is late, the child remains supervised while authorised contacts are attempted. Staff should not simply take the child home without an authorised or emergency arrangement.

14.4 NexAim uses preventative controls including registers, headcounts, controlled access and secured gates or boundaries where appropriate.

14.5 A missing-child concern is treated as an emergency and handled under NexAim’s Missing Child Procedure, including prompt searching without abandoning supervision of other children, contacting parents, police where risk requires it, safeguarding notification, recording and review.

15. Child-on-child harm and bullying

15.1 Bullying, intimidation, discriminatory abuse, harmful sexual behaviour, harassment, hazing, online abuse and harmful physical behaviour between children may constitute safeguarding concerns.

15.2 NexAim responds in accordance with this policy and the Anti-Bullying & Child-on-Child Harm Policy.

16. Equality and additional needs

16.1 NexAim will seek to include children safely and will consider reasonable adjustments.

16.2 Additional needs must not automatically be treated as misconduct.

16.3 Supervision, communication, risk assessment and participation arrangements may be adapted where reasonably necessary.

17. Photography and filming

17.1 Marketing photography and video involving identifiable children are subject to the NexAim Photography, Video & Media Policy and appropriate parent or carer permission.

17.2 Staff must not use children’s images for personal purposes.

17.3 Images and recordings must be stored only within approved organisational systems with appropriate access controls.

18. Whistleblowing and external reporting

18.1 Anyone who believes a safeguarding concern is being ignored may bypass normal internal channels and contact an appropriate external safeguarding body.

18.2 External routes may include police, Children’s Social Care, the Local Authority Designated Officer, the NSPCC, The FA or the relevant County FA depending on the concern.

18.3 The FA Safeguarding Team can be contacted on 0800 169 1863 or safeguarding@thefa.com. The NSPCC Helpline can be contacted on 0808 800 5000 or help@nspcc.org.uk. In an emergency or where a child is in immediate danger, call 999.

19. Records, confidentiality and review

19.1 Safeguarding records are factual, dated, securely stored and restricted to people with a legitimate safeguarding need.

19.2 Confidentiality is not absolute where information needs to be shared to protect a child.

19.3 This policy will be reviewed at least annually and sooner following significant legal, regulatory, safeguarding or operational change.

20. School delivery

20.1 When NexAim delivers in a school, staff must follow this policy together with the school’s applicable safeguarding arrangements and contractual requirements.

20.2 NexAim will cooperate with school requirements under the current Keeping Children Safe in Education guidance, including appropriate contractor checks and identity verification where applicable.

 

 

Anti-Bullying & Child-on-Child Harm Policy

Effective 4 September 2026

1. Purpose

1.1 NexAim is committed to an environment in which children can participate without bullying, intimidation, humiliation, discrimination or harmful peer behaviour.

1.2 This policy applies to conduct during NexAim activity, at fixtures and events, on trips, and to online conduct that has a clear impact on a child’s safety or participation at NexAim.

2. What we mean by bullying and child-on-child harm

2.1 Bullying may be physical, verbal, emotional, discriminatory, relational or online. It may be repeated or form part of a wider pattern of power imbalance.

2.2 Child-on-child harm can also include harmful sexual behaviour, harassment, coercion, hazing, threats, deliberate exclusion, discriminatory abuse or serious physical aggression.

2.3 Normal sporting disagreement, fair coaching feedback, selection decisions or isolated conflict are not automatically bullying, but may still require intervention if behaviour becomes harmful or persistent.

3. Reporting

3.1 Children are encouraged to speak to a coach, session lead, parent, DSL or another trusted adult.

3.2 Parents should report concerns promptly and provide factual information where possible.

3.3 A child will not be criticised for raising a concern in good faith.

4. Response

4.1 NexAim will consider the immediate safety of the children involved, gather appropriate information, listen to relevant children in an age-appropriate manner and determine whether the matter is behavioural, disciplinary, safeguarding or a combination.

4.2 Safeguarding concerns will be escalated under the Safeguarding & Child Protection Policy.

4.3 Responses may include restorative discussion where safe, coaching intervention, increased supervision, behavioural expectations, parent meetings, warnings, programme adjustments, restrictions, suspension or termination where proportionate.

4.4 The needs and welfare of the child harmed and the child whose behaviour caused concern will both be considered. Accountability does not remove the need for appropriate support.

5. Retaliation and confidentiality

5.1 Retaliation against a child or family for raising a genuine concern is not acceptable.

5.2 Information will be shared only with those who need it for welfare, safeguarding, fair process or legal reasons.

 

 

Equality, Inclusion & Reasonable Adjustments Policy

Effective 4 September 2026

1. Commitment

1.1 NexAim is committed to providing services fairly and to preventing unlawful discrimination, harassment and victimisation.

1.2 NexAim values high standards and appropriate programme challenge while recognising that children develop in different ways and may require different forms of support.

2. Access to programmes

2.1 Admission and placement decisions may legitimately take account of age, safety, programme capacity, the nature and objectives of a programme, development stage and, for selective programmes, football readiness or sporting criteria.

2.2 Protected characteristics will not be used as a reason for unlawful exclusion.

2.3 A selective sporting decision is not the same as a discriminatory decision. Selection criteria must nevertheless be applied consistently and lawfully.

3. Disability and reasonable adjustments

3.1 NexAim will consider reasonable adjustments for disabled children and children with additional needs.

3.2 Reasonable adjustments may include changes to communication, task design, equipment, positioning, support, environment or other practical arrangements where effective and reasonable.

3.3 NexAim is not required to make an adjustment that would fundamentally alter the nature of the service. What is reasonable depends on the circumstances, including effectiveness, safety, practicality, resources and the nature of the programme.

3.4 Where a particular programme cannot safely or meaningfully meet a child’s needs despite reasonable consideration of adjustments, NexAim may discuss a different programme, support arrangement or future pathway.

4. Discrimination and harassment

4.1 Racist, sexist, homophobic, transphobic, religious, disability-related or other unlawful discriminatory abuse or harassment is not accepted.

4.2 Concerns may be handled under the Conduct, Anti-Bullying, Complaints or Safeguarding processes depending on the circumstances.

5. Raising access needs

5.1 Parents are encouraged to share relevant needs before participation so that appropriate arrangements can be considered.

5.2 NexAim may request information reasonably necessary to understand and safely support a child. Information is handled in accordance with the Privacy Notice.

 

 

7. Photography, Video & Media Policy

Effective 4 September 2026

1. Purpose

1.1 NexAim uses photography and video to support programme communication, player development where appropriate, organisational records and marketing.

1.2 Children’s dignity, privacy and safeguarding take priority over promotional value.

2. Marketing consent

2.1 NexAim will obtain appropriate parent or carer permission before using an identifiable child’s image or video for marketing or promotional purposes where consent is the relevant basis.

2.2 Marketing consent is separate from membership acceptance and may be refused without affecting ordinary participation.

2.3 Consent may be withdrawn for future use by contacting NexAim. Withdrawal cannot necessarily remove material already lawfully printed or published before withdrawal, but NexAim will take reasonable steps regarding future use and controllable digital content.

3. Safe image practice

3.1 NexAim will avoid publishing unnecessary personal information alongside a child’s image.

3.2 Images must be appropriate to the sporting context and must not depict children in a way that is embarrassing, exploitative or unsafe.

3.3 Staff must not use or retain NexAim children’s images for personal purposes.

4. Storage and access

4.1 Images and recordings used by NexAim must be stored in approved organisational systems with access limited to people who have a legitimate role-based need.

4.2 NexAim may use approved cloud services, including organisational Google Workspace or Drive storage, subject to the Privacy Notice and appropriate access controls.

5. Parents and spectators

5.1 Venue, school, league or event photography rules must be followed.

5.2 Parents and spectators must not use images or recordings to harass, embarrass or identify another child in an unsafe manner.

5.3 NexAim may restrict photography or filming where required for safeguarding, venue rules or an individual child’s protection.

 

 

Complaints Policy

Effective 4 September 2026

1. Purpose

1.1 NexAim wants concerns to be raised early and handled fairly, proportionately and at the right level.

1.2 This policy covers service, communication, coaching, administration, payment and conduct complaints. Safeguarding concerns follow the Safeguarding & Child Protection Policy.

2. Informal resolution

2.1 Where appropriate, a concern should first be raised with the relevant programme lead or NexAim administration so that it can be resolved promptly.

2.2 An informal concern may move directly to the formal stage if it is serious, repeated or unsuitable for informal handling.

3. Formal complaint

3.1 A formal complaint should be sent in writing to admin@nexaimfootball.co.uk and should explain the issue, relevant dates, people involved and the outcome sought where possible.

3.2 NexAim will acknowledge a formal complaint as soon as reasonably practicable and will normally aim to provide a substantive response within 10 working days.

3.3 If more time is reasonably required, NexAim will explain the delay and provide an updated timescale.

4. Review

4.1 If the complainant believes the formal response did not properly address the complaint, they may request a review within 10 working days of the response.

4.2 Where practicable, the review will be considered by a person who was not solely responsible for the original decision.

4.3 The review decision will normally conclude NexAim’s internal complaints process.

5. Safeguarding and external bodies

5.1 A safeguarding concern will not be delayed by the ordinary complaints timetable.

5.2 Nothing in this policy prevents a person from contacting police, a local authority, The FA, County FA, the ICO, a consumer body or another external authority where they are entitled to do so.

6. Unreasonable or abusive complaint conduct

6.1 Making a complaint does not justify abusive, threatening or harassing behaviour.

6.2 NexAim may manage the method or frequency of contact where communication becomes abusive, repetitive to the point of obstructing reasonable operations, or threatening, while still ensuring any genuine unresolved safeguarding or substantive issue is appropriately considered.

 

 

Privacy Notice

Effective 4 September 2026

1. Who we are

1.1 NexAim Football Ltd is the controller of personal data described in this notice unless another organisation, such as a school, is the controller for a particular activity and NexAim acts on its instructions.

1.2 NexAim Football Ltd, company number 15950694, is registered in England and Wales. Registered office: 203 West Street, Fareham, Hampshire, England, PO16 0EN.

1.3 General privacy enquiries may be sent to admin@nexaimfootball.co.uk.

2. Information we may collect

• parent, carer and participant names and contact details;

• date of birth, age, programme and attendance information;

• emergency contacts and authorised collection information;

• medical, allergy, injury, disability and additional-needs information where relevant;

• safeguarding, welfare, incident and behavioural records where necessary;

• booking, membership, payment status and transaction-reference information;

• player development notes and reports;

• communications with families, schools and partners;

• photographs and video where appropriate;

• website, device and cookie information; and

• other information supplied to us in connection with a service or legal obligation.

3. Why we use personal data

• to respond to enquiries and manage trials, bookings and memberships;

• to deliver, organise and improve football programmes;

• to manage attendance, collection, emergencies, health and safety and safeguarding;

• to process and administer payments;

• to communicate programme information and customer-service updates;

• to assess programme suitability and support player development;

• to meet legal, regulatory, insurance, safeguarding, accounting and record-keeping obligations;

• to manage complaints, incidents, disputes and the protection of our legal rights;

• to operate and secure our website and organisational systems; and

• to send optional marketing where the appropriate permission or lawful basis exists.

4. Lawful bases

4.1 For parent and customer account information, NexAim may rely on performance of a contract or steps taken before a contract, legal obligations, legitimate interests, consent where appropriate, or vital interests in an emergency.

4.2 For information about child participants, NexAim may rely on legitimate interests in safely organising and delivering its services, legal obligations, safeguarding responsibilities and vital interests where appropriate. NexAim considers the child’s interests and rights when relying on legitimate interests.

4.3 Health information and some safeguarding information are special-category personal data. NexAim will identify both an Article 6 lawful basis and an appropriate additional condition for that processing, which may include explicit consent, vital interests or a substantial-public-interest safeguarding condition where applicable.

4.4 Where consent is relied upon, it may be withdrawn for future processing. Withdrawal does not make earlier lawful processing unlawful.

5. Children’s data

5.1 NexAim processes children’s information because children are the participants in our services. We aim to collect only information reasonably needed for the relevant purpose.

5.2 Parents and carers should provide accurate information and should avoid providing unnecessary sensitive information.

6. Sharing information

6.1 NexAim does not sell personal data.

6.2 Personal data may be shared where necessary with service providers and professional advisers supporting our operations, such as website and hosting providers, payment providers, approved cloud and email services, accountants, insurers and IT providers.

6.3 We may also share information with schools, venues, leagues, competition organisers, governing bodies, safeguarding bodies, police, local authorities, medical services or regulators where necessary and lawful.

6.4 Where a school commissions NexAim, the school and NexAim may have separate or shared data-protection responsibilities depending on the arrangement.

7. Payment information

7.1 NexAim currently uses third-party payment services, including GoCardless for Direct Debit administration. NexAim does not need to hold a complete copy of a customer’s bank credentials merely to administer a payment mandate.

7.2 Payment providers process information under their own legal responsibilities and privacy terms as applicable.

8. Storage, security and international processing

8.1 NexAim uses reasonable technical and organisational measures to protect personal data, including role-based access and approved organisational systems.

8.2 NexAim may use cloud and technology providers whose systems process or store data outside the UK. Where required, NexAim will use an appropriate lawful transfer mechanism.

9. Retention

9.1 NexAim keeps personal data only for as long as reasonably necessary for the purpose for which it was collected and for applicable legal, safeguarding, insurance, accounting, dispute or regulatory requirements.

9.2 Different categories of information have different retention periods. Safeguarding and incident records may need to be retained longer than ordinary marketing or enquiry data.

9.3 NexAim maintains an internal retention schedule and will securely delete or anonymise information when it is no longer required.

10. Photography and marketing

10.1 Marketing use of identifiable children’s photographs and video is handled under the Photography, Video & Media Policy.

10.2 Where consent is the applicable basis, refusing or withdrawing marketing consent will not affect ordinary programme participation.

11. Your rights

11.1 Depending on the circumstances, individuals may have rights to request access, correction, deletion, restriction, objection, portability and information about certain automated decisions.

11.2 Some rights are not absolute and may be limited by legal, safeguarding or record-keeping obligations.

11.3 Requests may be sent to admin@nexaimfootball.co.uk. NexAim may need to verify identity before responding.

12. Complaints about data protection

12.1 Please contact NexAim first if you have a concern about how personal data is handled so that we can try to resolve it.

12.2 You also have the right to complain to the Information Commissioner’s Office (ICO).

13. Cookies and website data

13.1 The NexAim website may use cookies and similar technologies for essential functions, analytics and other purposes.

13.2 Where required, non-essential cookies will be managed through an appropriate consent mechanism. Further information is provided in the Cookie Policy and website cookie settings.

14. Changes to this notice

14.1 NexAim may update this Privacy Notice when services, systems or legal requirements change.

14.2 Material changes will be communicated or made appropriately available.

 

 

Cookie Policy

Effective 4 September 2026

1. What cookies are

1.1 Cookies and similar technologies are small files or identifiers used by websites to make services work, remember preferences, understand website use and, where permitted, support analytics or marketing.

2. How NexAim may use cookies

2.1 NexAim may use strictly necessary cookies required for website security, navigation, forms, account or booking functions and other essential features.

2.2 Where enabled, NexAim may also use analytics, functionality or marketing technologies to understand website performance, improve user experience or measure communications and campaigns.

3. Consent

3.1 Strictly necessary cookies may be used without consent where permitted by law because the website cannot properly provide the requested service without them.

3.2 Where consent is required for non-essential cookies, NexAim will seek that consent through the website cookie banner or settings before the relevant technology is used.

3.3 Users can change or withdraw their cookie choices through the available cookie settings. Withdrawing consent does not affect the lawfulness of processing that took place before withdrawal.

4. Third-party services

4.1 The website may use third-party services for hosting, analytics, embedded content, booking, forms or other functionality. Those providers may place or read cookies where permitted and in accordance with their own privacy information.

4.2 The specific cookies in use can change as website services are updated. The live cookie banner or settings should provide the most current available information about non-essential technologies.

5. Browser controls

5.1 Most browsers allow users to block or delete cookies. Blocking strictly necessary cookies may prevent parts of the website from working correctly.

6. Personal data and contact

6.1 Where cookie data identifies or can identify a person, it is handled in accordance with the NexAim Privacy Notice.

6.2 Questions about cookies or privacy may be sent to admin@nexaimfootball.co.uk.